Experienced and performance-driven Sales Supervisor with excellent communication skills and important ability to function in fast-paced business environments.
Work & Experience
• Supervise and coordinate sales staff and cashiers • Assign sales workers to duties and prepare work schedules • Authorize payments and the return of merchandise • Resolve issues that may arise, including customer requests, complaints and supply shortages • Maintain specified inventory and order merchandise • Prepare reports regarding sales volumes, merchandising and personnel matters • Hire and train or arrange for the training of new sales staff and monitor and report on performance • Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness • May perform the same duties as workers supervised • May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
• Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease • Advise customers on use and care of merchandise, and provide advice concerning specialized products or services • Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates • Prepare merchandise for purchase, rental or lease • Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment • Assist in display of merchandise • Maintain sales records for inventory control • Operate computerized inventory record keeping and re-ordering systems • May conduct sales transactions through Internet-based electronic commerce. • Design and implement window and interior displays • Assemble visual retail displays to promote products, promotional events and seasonal change overs • Ensure visual displays comply with brand guidelines and standards, including organization’s culture, image and target market • Set up lighting systems to create a visual atmosphere