Work & Experience
September 2017 - Present Human Resource Officer – Training & Development Aug 2016 – Aug 2017 Executive Assistant (Ag.) – Human Resources Division Aug 2013 – Jul 2016 Administrative Assistant – Training & Development June 2013 – Aug 2013 Intern - Training & Development Responsibilities: Training & Development Identify training and development (T&D) needs (individual, departmental and organizational level); Identify and design appropriate training and development (T&D) solutions to address identified needs; Plan, organize and conduct professional development workshops and orientation programmes for staff and trainees; Develop and complete the T&D plan and budget; Schedule and notify employees of training and development activities/ programmes and evaluate activities/ programmes; Maintain employee training and evaluation records; Guide and advise employees with their individual pursuit of learning through career advising, career mapping, educational assistance and acquisition and maintenance of their professional credentials; Provide guidance to staff with research for thesis/practicums requirements and assist with developing surveys/questionnaires; Co-ordinate and oversee all the related activities of the internship programme; Planned, organized and conducted numerous professional development workshops and orientation programmes; Provide career advice to students in UWI’s World of Work annual career day. Performance Management Manage and maintain performance management (PM) records; Analyse and report on the status of employees’ PM forms; Liaise with management on the completion of PM forms and provide solutions for easy completion of evaluation forms; Develop learning materials and conducting training for all employees on Performance Management (PM); Industrial Relations Mediate on various employee grievances related to performance appraisals and provide support in resolving other employee conflicts. Policy Management Assist in the development, review and revision of HRM policies and procedures; Planning & Recruitment Assist in the recruitment of staff and interns, including facilitating assessments and on-boarding; Assist in creating developmental plans for succession planning. Reports & Statistics Prepare monthly and annual reports with statistics inclusive of Expenditure Summary, Employee Training, Evaluation Records, PMS, Achievement Report, Educational Assistance, etc. Supervisory/Managerial Manage On-the-Job Trainees and interns; Oversee operations of the department during absence of Manager; Supervise and train reporting staff to ensure work is completed effectively and efficiently and Contribute to HR manager’s meetings by offering effective solutions for problems that may arise within the division. ACCOMPLISHMENTS Facilitated over 200 learning & development (L&D) programmes; Makada Joseph Resume Pg. 2. Co-ordinated six internship programmes, where 26 persons were able to successfully gain employment; Created an effective manual tracking system through MS Excel to effectively manage and maintain PM records; Effectively assisted in developing employee developmental plans for over 350 technical vocational employees; Designed and manage an internal training schedule for an internal technical and vocational education training (TVET) programme where many employees have gained certification and licenses; Researched and developed a Performance Management Manual to effectively implement the PMS processes; Contributed to the review and revision of job descriptions for over 100 positions; and Designed and conducted numerous training sessions for employees on a Performance Management system.
Responsibilities: Assisted supervisors with customer concerns and queries; Updated client information; and filed, processed orders, forms, applications and requests.
Responsibilities: Assisted customers with queries by telephone and electronically; resolved customer complaints and managed customers' accounts; and processed orders, forms, applications and requests.