Makada Joseph

September 2017 - Present Human Resource Officer – Training & Development Aug 2016 – Aug 2017 Executive Assistant (Ag.) – Human Resources Division Aug 2013 – Jul 2016 Administrative Assistant – Training & Development June 2013 – Aug 2013 Intern - Training & Development Responsibilities: Training & Development  Identify training and development (T&D) needs (individual, departmental and organizational level);  Identify and design appropriate training and development (T&D) solutions to address identified needs;  Plan, organize and conduct professional development workshops and orientation programmes for staff and trainees;  Develop and complete the T&D plan and budget;  Schedule and notify employees of training and development activities/ programmes and evaluate activities/ programmes;  Maintain employee training and evaluation records;  Guide and advise employees with their individual pursuit of learning through career advising, career mapping, educational assistance and acquisition and maintenance of their professional credentials;  Provide guidance to staff with research for thesis/practicums requirements and assist with developing surveys/questionnaires;  Co-ordinate and oversee all the related activities of the internship programme;  Planned, organized and conducted numerous professional development workshops and orientation programmes;  Provide career advice to students in UWI’s World of Work annual career day. Performance Management  Manage and maintain performance management (PM) records;  Analyse and report on the status of employees’ PM forms;  Liaise with management on the completion of PM forms and provide solutions for easy completion of evaluation forms;  Develop learning materials and conducting training for all employees on Performance Management (PM); Industrial Relations  Mediate on various employee grievances related to performance appraisals and provide support in resolving other employee conflicts. Policy Management  Assist in the development, review and revision of HRM policies and procedures; Planning & Recruitment  Assist in the recruitment of staff and interns, including facilitating assessments and on-boarding;  Assist in creating developmental plans for succession planning. Reports & Statistics  Prepare monthly and annual reports with statistics inclusive of Expenditure Summary, Employee Training, Evaluation Records, PMS, Achievement Report, Educational Assistance, etc. Supervisory/Managerial  Manage On-the-Job Trainees and interns;  Oversee operations of the department during absence of Manager;  Supervise and train reporting staff to ensure work is completed effectively and efficiently and  Contribute to HR manager’s meetings by offering effective solutions for problems that may arise within the division. ACCOMPLISHMENTS  Facilitated over 200 learning & development (L&D) programmes; Makada Joseph Resume Pg. 2.  Co-ordinated six internship programmes, where 26 persons were able to successfully gain employment;  Created an effective manual tracking system through MS Excel to effectively manage and maintain PM records;  Effectively assisted in developing employee developmental plans for over 350 technical vocational employees;  Designed and manage an internal training schedule for an internal technical and vocational education training (TVET) programme where many employees have gained certification and licenses;  Researched and developed a Performance Management Manual to effectively implement the PMS processes;  Contributed to the review and revision of job descriptions for over 100 positions; and  Designed and conducted numerous training sessions for employees on a Performance Management system.

Responsibilities: Assisted supervisors with customer concerns and queries; Updated client information; and filed, processed orders, forms, applications and requests.

Responsibilities: Assisted customers with queries by telephone and electronically; resolved customer complaints and managed customers' accounts; and processed orders, forms, applications and requests.